Shipping Policy

1. General Information

This Shipping Policy outlines the terms and conditions for shipping products purchased on our site. All shipments are carried out according to the available delivery methods selected by the customer at checkout.

2. Delivery Timeframes

Total delivery times include:

  • Processing Time: Orders are prepared and shipped within 1 to 5 business days from confirmation, depending on order volume.

  • Transit Time: Once shipped, delivery takes between 0 to 15 business days, depending on the destination and shipping conditions.

The estimated total delivery time ranges from 1 to 20 business days.

3. Shipping Fees

Shipping costs are calculated based on the weight, dimensions of the package, and the destination. These fees will be clearly displayed at checkout and are the customer’s responsibility, unless otherwise stated in promotional offers or special deals.

4. Order Tracking

Once your order is shipped, you will receive a tracking number. You can track your package through the carrier’s website or our tracking interface. Tracking information may take a few hours to update after shipment.

5. Shipping Address

It is the customer's responsibility to provide a correct and complete shipping address when placing an order. We are not responsible for delivery errors resulting from incorrect or incomplete addresses. If a package is returned due to an address error, additional fees may apply for reshipment.

6. Receiving the Products

Upon receiving your order, we recommend checking the package condition before signing the delivery receipt. If the package is damaged, you must immediately notify the carrier and refuse the delivery. If you accept a damaged package, we cannot be held responsible for any damage that occurred during shipping.

7. Delivery Issues

In case of delays or delivery issues, please contact us as soon as possible to resolve the situation. We will do our best to locate the package or take appropriate measures, such as reshipping the product or issuing a refund, in compliance with applicable laws.

8. International Deliveries

We offer international shipping to certain countries. International delivery times and costs may vary based on the destination. The customer is responsible for any customs duties, taxes, and other fees associated with importing the products into the destination country.

9. Changes to the Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be published on our website and will apply to orders placed after the publication date.

10. General Provisions

This Shipping Policy complies with French law, and any disputes related to this policy will be resolved by the competent courts of the consumer’s place of residence.